Privacy Policy
This policy explains how Nefeli's Dream Ltd collects, uses and protects personal data submitted through this website.
Last reviewed: July 2026
Who we are
Nefeli's Dream Ltd is a commercial cleaning company based in Belfast, Northern Ireland. We are the data controller for personal data collected through this website. You can contact us at [email protected].
What data we collect
We collect personal data that you submit voluntarily through our contact and quotation request forms. This may include your name, organisation name, email address, telephone number and details about your premises or cleaning requirements.
How we use your data
We use the information you provide solely to respond to your enquiry and, where relevant, to prepare a cleaning specification or quotation. We do not use your data for marketing purposes without your consent.
Data retention
Enquiry and quotation form submissions are retained for up to 12 months from the date of submission, or until the enquiry is resolved, whichever is sooner. If you become a client, data relevant to your contract will be held for the duration of the contract and for 6 years thereafter in accordance with our legal and contractual obligations. You may request earlier deletion at any time by contacting us.
Third parties
We do not sell or share your personal data with third parties for marketing purposes. Where we use third-party services to process or store data — for example, email delivery tools — those services are used solely to handle your enquiry and are bound by appropriate data processing terms.
Analytics and tracking
This website uses a first-party analytics tool (GoDaddy Signals / C2) to collect anonymised data about how visitors interact with the site, such as pages visited and links clicked. This data is used solely to understand and improve website performance. It is collected only with your consent, which you can give or withdraw via the cookie banner. No personal data is shared with advertising networks.
Cookies
This website uses strictly necessary cookies and, with your consent, analytics cookies. Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.
Your rights under UK GDPR
Under UK GDPR you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request erasure of your data, to object to processing, and to request restriction of processing. To exercise any of these rights, contact us at [email protected].
How to contact us
For any data protection queries or to exercise your rights, please email [email protected]. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.